SecureW2 App
About the App
SecureW2’s JoinNow app configures and connects your devices to secure/encrypted wireless networks. It can also ensure your device trusts only legitimate networks that are provided by your institution and not a fake or imitation network. For more information about how the app will configure your device, consult your institution’s system administrator or help desk.
FAQ
An unfortunate side effect of more and more people getting access to the internet is that there are more opportunities for intruders to try to capture user data over-the-air. Using the JoinNow App will help ensure your device is being securely connected to a wireless network because it updates the security settings to ensure your connection is encrypted.
If you cannot find your way back to the setup portal, use the app to search for your university’s domain and download the settings.
- Neglecting to remove the onboarding network from your device.
- Uninstalled the JoinNow app after completing set up (don’t do that!)
- Forgotten to enable location permissions (for Android 8 versions and above).
- What device you’re using
- What operating system and version number you’re using
- What you were doing when the problem struck
- What your desired outcome was
Once you’ve filled that out and submitted it, please also submit your error logs. We may reach out to you for more information.
The app doesn’t take up much space. It’s less than 20mb, which is about 5 pictures.
Even on non-Android devices (such as iPhones), the old connection isn’t removed from your device, it may switch back and forth between the two networks – which will cause Internet outages. You’ll need to forget/delete/remove the old network information in your Wi-Fi settings. Here are instructions that should work on all operating systems:
- Open the Settings app and choose Network & Internet
- Tap Wi-Fi
- You should have a list of saved Wi-Fi networks, with your currently connected network at the top. Find your onboarding network (usually called ‘Open Wi-Fi’ or ‘Onboarding Wi-Fi’, ask your IT department if you can’t locate it).
- Long press the entry and choose ‘Forget’ (some devices have ‘Remove’ or “Delete’ instead).
Location allows your app to help you connect (it can make the connection and troubleshoot). Without it, we have limited ability to help your device to connect.
If you are concerned that SecureW2 or your organization is using this data to track your location, it is not. We understand your concern; data privacy has not been taken seriously or respected as much as it should be. However, JoinNow is only used to configure devices to Wi-Fi networks. It is not used to monitor the location of users.
If you’d like to connect to the network without digital certificates, check to see if your institution has manual configuration options available. Although please note that your connection will be less secure.
If you no longer need to connect to the network and want to disable the screen lock, you may need to clear your credential storage first. On your Android device, got to Settings > Security then click on Clear Certificates near the bottom. You should now be able to disable any screen lock. There is more information available here.
Please note: if you disable your PIN after configuring your device, you may experience connectivity or security issues with your network.
- Before disabling the lock screen, consider first changing how often you are prompted. Instead of being prompted every time you turn on the screen, you can set it only to lock after 30 minutes of activity. Third party apps like this one can extend that time by hours or even days.
- Although Android requires a screen lock, it does not necessarily have to be a PIN or password. Pattern locks should also be acceptable, as well as some third party locks such as fingerprinting or other biometrics.
- There are also third party apps that will let you hide or “suppress” the lock screen. You will still need to set a password or pin, but these apps will bypass the lock screen while they are running. An example is No Lock.
You can also send the Android logs to us by clicking “Create and Email Help File” under App Menu. Please describe briefly the issue that you are facing.
Android provides user to share bug report which can be further helpful in debugging the issue that you might be facing. For more information please refer to section How to create bug report.
Please note: if you have disabled your PIN after configuring your device, this may cause connectivity issues with your network.
Android allows you to generate a bug report and share it through email. This is helpful in reporting issues to the developer of the Apps.
Please perform the steps mentioned below to generate bug report.
For devices running Android version 4
- Use the phone menu and open “Settings”.
- Scroll down and open “Developer Options” and turn it On.
- Now exit from “Settings” and go back to main home page.
- Run the JoinNow app, and wait for the app to finish configuring the Wi-Fi network.
- Once the App has finished setup, go back to “Developer Options” in “Settings” and select “Take bug report”.
- Exit the “Settings” and wait for the bug report to be generated.
- You will see a notification that reads “Bug report captured”. Now tap this notification.
- You can now share the bug report over email.
For devices running Android version 5 and above
- Use the phone menu and open “Settings”.
- Scroll down and open “Developer Options” and turn it On.
- Enable the below options under “Developer Options”:
Under Debugging:
a. Enable “USB debugging”.
b. Enable “Include bug reports in power menu” (in some versions of Android it is shown as “Bug report shortcut”).
Under Networking:
a. Enable “Wi-Fi Verbose Logging”. - Now exit from the “Settings” and go back to main home page.
- Run the JoinNow app, and wait for the app to finish configuring the Wi-Fi network.
- Once the App has finished setup. Now long press power button. You will see an option that reads “Take Bug Report”. Please select it.
- When prompted, select “Report”. This would take a while. Please wait.
- After the bug report is generated, you will see a new notification. Please select the notification to share the bug report. When prompted, check the box for “show this message next time” and select “OK”.
- You can now share the bug report over email.
To find the version of Android running on your device
- Use the phone menu and select “Settings”.
- Scroll down and select “About Phone” option.
- Under the section “Android Version” you can see the android version running on your device.
- The Information Security Policy of organizations does not permit the storing of user credentials on 3rd party applications and
- JoinNow App needs to run only once for configuring the Wi-Fi settings on your Android Device. Once the Wi-Fi setting have been configured, there is no need to rerun the App again.