Current Openings

  • Sales & Marketing 2
  • Support 2

Customer Success Representative - Seattle

SecureW2 develops best-in-class cyber security solutions for enterprise networks to ensure users and devices are protected from credential and data theft. Our customer list is rapidly growing and includes Fortune 500 companies, top-tier institutions, and organizations of all sizes globally. If you are a recent graduate, it’s likely your university security system is backed by us. To keep up with high demand, we are looking for energetic professionals to join our sales team.

We have an opportunity available for our Customer Success Specialist role. This role will require you to utilize excellent communication skills and teamwork with our engineers to manage the relationships of key existing accounts and help grow the business by identifying upsell opportunities. The ideal candidate has a passion for cyber security and technology topics. If you’re looking to join a collaborative team and enjoy working in an environment stocked with LaCroix, you will succeed at SecureW2!

Responsibilities & Duties

  • Ensure customer success by maintaining relationships and communicating technical requests and issues to engineering team
  • Lead technical reviews and identify upsell opportunities and growth
  • Manage CRM database and work with finance team on subscription renewals
  • Lead customer deployment calls with technical support team
  • Collaborate with marketing team
  • Prepare daily/weekly sales reports to management
  • Support senior sales staff

Qualifications

  • Bachelor’s degree in Marketing, Business Communications, or Management preferred
  • 2-4 years of technical sales experience preferred
  • Experience with Salesforce and/or other CRM platforms
  • Self-motivated, organized, and persistent in managing leads/accounts
  • Excellent oral and written communication skills
  • Technical acumen
  • Goal-Oriented

Technical Writer - Chennai

SecureW2 develops best-in-class network security solutions that protect organizations from cyber attacks such as credential and data theft. Our customer list is rapidly growing and includes Fortune 500 companies, top-tier institutions and universities, and businesses around the world. To keep up with high demand, we are looking for energetic professionals to join our Technical writing team.

Responsibilities & Duties

  • Write and maintain a broad set of technical documentation for many stakeholders including customers, internal engineers, product marketing and product management
  • Revise and rewrite technical documentation to be accurate and concise
  • Write how-tos and tutorials, intuitive explanations of complex topics and features, and comprehensive UI/UX, CLI and API references
  • Develop technical expertise in Wi-Fi and network security
  • Assist in managing document approvals and release through internal systems
  • Communicate with engineers, project managers, product marketing managers, other writers, and relevant stakeholders to create, develop, and understand technical content

Qualifications

  • Bachelor’s degree in English, Technical Writing, Journalism or relevant field
  • Ability to provide and showcase well-written, professional, engaging and grammatically correct content
  • Work well in a team environment and able to collaborate
  • Highly Proficient computer skills

Windows Server Engineer: ADFS ADCS & NPS - Chennai

SecureW2 develops best-in-class certificate-driven network security solutions that allow organizations to easily replace passwords with secure, certificate-driven authentication for Enterprise wired and wireless networks. Our rapidly growing clientele range from Yahoo, Twitter, Symantec, Pixar, Harvard University and countless other organizations around the world. To keep up with high demand, we are looking for energetic professionals to join our rapidly growing Support Engineering team in India.

We are looking for a Windows Server Support Engineer with excellent Microsoft Window server skills to help integrate our products plus assist existing customers. We are seeking a motivated, detail-oriented & committed Support Engineer to service customers in the United States.

Qualifications

  • Excellent written and verbal communication skills in English
  • Willing to work in night shifts to service US customers
  • Excellent knowledge of Windows Active Directory with DNS, DHCP, User Creation, and Group policy.
  • Experience in SAML configurations and Active Directory Federation Services (AD FS)
  • Excellent written and verbal communication skills in English
  • Excellent understanding of Active Directory Certificate Services (AD CS)
  • Excellent understanding of Network Policy Server (NPS)
  • Experience in SAML configurations and Active Directory Federation Services (AD FS)
  • Knowledge in Azure, G-Suite, Okta, etc. is a plus
  • Knowledge in configuring Wireless including Aruba or Cisco a plus
  • Experience in Firewall configurations and troubleshooting a plus
  • Good understanding of OSI layers and OSI level troubleshooting
  • 4+ years relevant experience

Aruba Wireless Engineer - Chennai

SecureW2 develops best-in-class certificate-driven network security solutions that allow organizations to easily replace passwords with secure, certificate-driven authentication for Enterprise wired and wireless networks. Our rapidly growing clientele range from Yahoo, Twitter, Symantec, Pixar, Harvard University and countless other organizations around the world. To keep up with high demand, we are looking for energetic professionals to join our rapidly growing Support Engineering team in India.

We are looking for a Support Engineer with Aruba or Cisco wireless skills to help integrate our products plus assist existing customers. We are seeking a motivated, detail oriented & committed Support Engineer to service customers in the United States.

Qualifications

  • Excellent written and verbal communication skills in English
  • Willing to work in night shifts to service US customers
  • Good understanding of OSI layers and OSI level troubleshooting
  • Good understanding of WPA2-Enterprise connectivity of wireless and wired networks
  • Knowledge in configuring Wireless Controllers including Aruba or Cisco
  • Knowledge of Public Key Infrastructures such as Microsoft AD CS
  • Knowledge in configuring and troubleshooting RADIUS servers such as Aruba Clearpass , Cisco ISE, Microsoft NPS and FreeRADIUS
  • Basic knowledge in Active Directory Domain Services and Group Policy configurations
  • Experience in Firewall configurations and troubleshooting
  • Knowledge in Azure, G-Suite, Okta, etc. is a plus
  • Experience in SAML configurations is a plus
  • 7+ years relevant experience